Plain-English summary of what data we collect, why, and how long we keep it. The full Privacy Policy is at /privacy-policy/; in case of any difference, the full text governs.
What we collect from you
- Account email and name. For login, receipts, support.
- Payment info — handled by Stripe, not us. We see only the last 4 digits of your card for receipts.
- Billing address. For tax / VAT.
- Licence checks. When you activate the plugin, and about once a week after that, your site sends us your licence key and your site’s address, with the time. Your site’s IP address is seen as part of the request. We use this only to confirm the licence is valid.
What we don’t collect
- Your WordPress content — posts, pages, products, orders, comments, media, users. None of it reaches our servers.
- Your wp-admin password.
- The access your site issues to Claude when you approve it. That is between your site and Claude.
- Your conversations with Claude. Those are between you and Anthropic.
- Your visitors’ data. We never touch visitor traffic to your site.
How long licence-check records are kept
We keep licence-check records for 90 days for support, then aggregate and delete identifiable fields. Aggregated counts (such as the number of active customers and popular hosts) are retained indefinitely.
Cookies on wpfc.com
We use a small number of cookies on wpfc.com itself for the e-commerce store, MXchat support chat sessions, and basic analytics. The plugin running on your site doesn’t set or read any cookies on us — that all happens between Claude and your WordPress install.
Third parties we share with
- Stripe — payment processing.
- Anthropic — only for MXchat support chat replies on wpfc.com (your message + a RAG-matched chunk of our public knowledge base). Not your WordPress data.
- WP Mail SMTP / Postmark — transactional email (receipts, ticket replies).
We don’t share customer lists with advertisers or sell your data.
Your rights
- Request a copy of your data — email support.
- Request deletion of your account and all associated data (this also disables your license).
- Opt out of marketing emails via the unsubscribe link in any email we send.
If something changes
We’ll email you before any change that meaningfully expands what we collect or who we share with.